11bpn Privacy Policy — Your Information Is Completely Secure

We collect various types of information when you register and use services on the 11bpn platform. This data falls into two main categories — information you provide directly, and information collected automatically.

11bpn collects your information through several methods. We are always transparent about what data is collected and how.

• Registration Form: Information you provide when creating your account is stored directly.
• Identity Verification (KYC): Photos of your national ID or passport are collected as required by law.
• Payment Processing: Transaction details are automatically logged during deposits and withdrawals.
• Cookies & Tracking: Device information is collected via browser cookies and log files during your visit to the website.
• Customer Service Contact: Conversations via live chat, email, or phone may be recorded.
• Third-Party Verification: Information may be verified through trusted verification agencies to prevent fraud.

11bpn uses your information only for specific, legitimate purposes. We never use your data beyond those purposes without your explicit consent.

• Account Management: Confirming registration, verifying logins, and securing your account.
• Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• Identity Verification (KYC/AML): Fulfilling legal obligations to prevent money laundering and fraud.
• Customer Service Delivery: Resolving issues, handling complaints, and providing support.
• Platform Development: Analyzing user experience to improve service quality.
• Promotional Communications: Sending offers and bonus information only with your consent.
• Responsible Gaming: Identifying unusual gaming behavior and providing assistance when needed.
• Legal Compliance: Meeting legal requests from government or regulatory authorities.

11bpn never sells your personal information. However, in certain circumstances, limited data may need to be shared with trusted partners.

• Payment Provider: Minimal data is shared to facilitate payment gateways such as Mobile Banking, Nagad, and Rocket.
• Technology Service Provider: With contracted technology partners for server, security, and analytics services.
• Verification Body: Licensed verification agencies as part of the KYC/AML process.
• Legal Authorities: Mandatory disclosure of information in response to court orders or government investigations.
• Emergency Security: To relevant authorities for the prevention of fraud or cybercrime.

11bpn applies industry-leading technical and organizational measures to protect your information. Our security framework is reviewed and updated on a regular basis.

• 256-bit SSL/TLS Encryption: All data transfers are secured with bank-grade encryption.
• AES-256 Data Storage: All sensitive data stored on servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: Protection against unauthorized access and cyber attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Employee Training: All employees are trained to comply with data protection policies.
• Access Control: Only authorized personnel have access to specific data.

Cookies are used on the 11bpn website to enhance your browsing experience. Cookies are small text files stored in your browser.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

As a member of 11bpn, you have several important rights regarding your personal information. We respect and uphold these rights.

11bpn retains your information only for as long as necessary. We do not store data beyond what is required.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, transaction records may be retained for up to 5 years for legal compliance purposes.
• KYC Documents: Verification documents are retained for up to 7 years as required by law.
• Customer Service Records: Support conversations are retained for up to 3 years.
• Marketing Data: Deleted immediately upon opt-out.
• Log Files: Server logs are automatically deleted after 90 days.

11bpn may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance via email or platform notification. The date of the latest update will always be shown at the top of this page.

Continued use of the platform after an update is considered acceptance of the revised policy. If you object to the new policy, you may close your account and notify us.